HansaWorld Business Communicator - Take Control Over Communication In Your Company

business communicator

HansaWorld Business Communicator is a communications central. It lets you share contacts, handle calls, e-mails and SMS's, and keeps a history of all communications.

Bring your business together by sharing information
Keep a history of all communication activities
Get in touch with your customers from one place
Get more out of your phone system, IP telephony or Skype

Features

Reduce costs with Skype
Make, receive and transfer phone calls
Shared corporate address book
Personal address books
Overview of current calls within the company
Powerful caller recognition
Advanced call history
Automatic creation of call activities
Built in SMS function
Works with most e-mail systems
For Mac and PC

Connects to:
Skype
TAPI compliant switchboards
Asterisk based IP telephony systems
Available with:
HansaWorld Enterprise
HansaWorld Express
HansaWorld CRM

Benefits

Save time
With Business Communicator's company-wide address book you have all means of communication presented to you in a single window. To call a contact, just click the number. If there is no answer from the office line, just try the mobile number. To send a mail, click the e-mail address. You can even send an SMS, all from one place.
Know who is calling
Business Communicator shows you all information you have about the customer who is calling, including previous orders, quotations and service agreements.
Create history
Each call, e-mail and SMS is logged in the system. An activity is created automatically that lets you enter additional information about the event. Later you can open the customer status report and see not only who talked to whom, but also which topics they covered.
Rank calls
The call status feature tells you who is on the phone with whom in your company. When a customer calls, you can see if the salesperson that you'd like to transfer the call to is busy in another call. Because you're able to see who is on the other end of that call, you can make an informed decision as to whether it is right to interrupt the salesperson or not.

Business Communicator makes it easier for our people to receive service orders and follow the communication history of customers, suppliers and partners. The possibility to initiate a call straight from the orders will make our customer service much more efficient.
Finnish Q3 Group